Showing posts with label Highways Authority of India. Show all posts
Showing posts with label Highways Authority of India. Show all posts

Wednesday, September 17, 2014

Great outreach, Minister of Road Transport & Highways

The tragic loss of Cabinet Minister Shri. Gopinath Munde in an urban road accident, caused by something as silly as a jumped red light, and the fact that despite having one of the lowest vehicular densities, India holds the dubious distinction of suffering the highest road fatalities in the world, brought about a change in the attitude of the Government, and is taking pragmatic steps in attempting to curb this loss of life. 


In this connection, I was really impressed by an outreach program launched by the Ministry of Road Transport and Highways, who have drawn up a comprehensive road safety bill, and has put the same out in the public domain and quite creditably sought inputs and suggestions from the public. Everyone must salute this outreach of the ministry and extend all support. 



As I have written before on the topic of Highway Safety in this blog, and I was hoping to also cover the aspect of Urban Traffic Safety in another article, this opportunity was a Godsend. I reproduce the mails I sent and my suggestions:


“Suggestions for the Road Transport and Safety Bill” 


Dated 14th Sepetmber, 2014


"I congratulate you in taking steps to make our roads safer. I also applaud your outreach program in seeking public opinion and thank you for this opportunity to offer my suggestions.


I would like to bring to your notice that some automobile companies seem to treat India as an unregulated third world market and resort to shoddy adaptation of their international left-hand drive vehicles before releasing them in India. Thus, in some brands of cars, among other shortcuts, the trafficator switch remains on the left, making it very confusing for people who normally drive cars which follow the Indian standard of trafficator switch on the right. In a critical situation, this may lead to accidents. India must not permit this anymore.


Further, car manufacturers also follow purely commercial considerations while deciding on the inclusion of safety features which make Indian cars quite unsafe to use as even basic safety features such as Crumple Zones, Air Bags and ABS are treated as 'luxury' features.


I request you to clearly define what constitutes an acceptable Indian automobile, with some of the minimum safety standards being recorded in an advisory and enforced strictly. Provision of 2 Air Bags, Crumple Zones, 5 Seat Belts and Trafficator on the right should be made compulsory, is my submission.


Another area of grave concern for us, is the fact that our National Highways constitute under 10% of our road length but contribute over 30% of road fatalities. Thus, just making our highways 4-laned are not making them safe, as we do not enforce any regulation of the highways to make them into safe traffic ecosystems. It is of utmost importance to urgently introduce a Highway Code that restricts access of tolled highways to certain classes of vehicles that are manufactured highway worthy, and also define lane restrictions and speed restrictions for users.


Needless to say, this has to be implemented and administered very strictly without jurisdiction constraints. Perhaps a National Highway Patrol is the need of the hour. In this area, I would recommend the study of the Malaysian model of the Highway Code and it's adaption to our country".


Thanks & regards



Dated 17th September, 2014


I had written to you with a couple of suggestions on 14/09/2014, and I write again to bring to your attention another aspect that plagues our traffic systems and renders it quite dangerous. I hope you will consider bringing in suitable changes to address the following:


Unlike in most of the developed world, driving in India is viewed as a purely technical exercise, of getting from point A to point B without causing a collision. The License testing system that is in place also emphasizes this, and no credence or focus is laid on courtesy and discipline. India is known to have the “most civilized people with the least civil drivers”, and this has got to change.

  • Never giving way to traffic on the right at an intersection,
  • Ignoring traffic lights in the absence of a constable or during off peak hours,
  • Not giving pedestrians the right-of-way even when they are using the Zebra Crossings,
  • Not giving Emergency Vehicles the right-of-way,
  • Overtaking from the left,
  • Honking needlessly and aggressively,
  • Driving on the wrong half of the road to beat a minor jam (and causing a major one),
  • Blocking intersections when stuck in a jam or in slow moving traffic,
  • Parking in a callous manner like hogging 2 parking slots or parking such as to inconvenience other road users,
  • Arguing loudly and crudely or getting physically violent when involved in an accident,
  • Ignoring lane discipline and
  • The tendency to run away after witnessing or causing an accident, especially after causing someone to be injured,

Are all unacceptable in modern civilized societies, and India must aim to become the benchmark in courteous and civil driving.


I request you to consider the introduction of a set of rules that impose a very high expectation from a road user which are tested by the RTO’s during License issue / renewal, and ruthlessly failing anyone who does not observe these courtesy rules. Perhaps we need a booklet that lists all the expectations from a driver, 

  • Including what he is expected to do when he is involved in or witnesses an accident, 
  • Who gets the primacy of road use, 
  • Incident scenarios with expected behavior mentioned thereof, 
  • Honking on the road unless it is a dire emergency, should be eliminated totally, and 
  • Every road user made to think about; and make all allowances for other users needs to be encouraged.


I do hope you will see value in this suggestion, as it will surely result in minimizing urban traffic accidents and fatalities thereof, and make driving on our roads a less dangerous and stressful exercise. I would like to mention here that changing driving behavior is a generational change, and if we bring in the rules now, we may see genuine change in 10-15 years. Let us waste no more time.


Thanks & regards,
Hemanth Sharma


Monday, October 1, 2012

A new role for the Highways Authority of India

When the National Highway Authority of India (NHAI) was formed, India was still reeling from the ravages of colonial rule that had impoverished her, and left her with scarce resources and scant infrastructure. Thus, the then role of the NHAI was to deploy a portion India’s revenue collected by the Central Government to create roads for ushering in prosperity, connectivity and development. At a time when no individual possessed the wherewithal to invest in the infrastructure needs of the nation, the NHAI did what it could to meet its mandate.

The NHAI first created single lane highways, that very slowly evolved into double lane ones and right up until even the late Nineties, India hardly boasted of a decent highway, even by SAARC standards. The roads were created to connect every village and town, and as was the thinking back then, actually meandered around and passed through virtually each and every habitation before reaching its destination. Journeys were long, uncomfortable and perilous.

Fast forward to today. India has several corporate entities that can invest the humongous sums of money that is required for the development of the Highway infrastructure, and many of them have invested and built thousands of kilometers of four and six lane highways of very high quality, that run in the shortest distance between the main destinations, and towns along the way are served by connecting roads, rather than the highway itself meandering out of alignment. (In another article I had commented on the lawlessness that exists in these highways, but that is different story altogether). Thus, what one increasing sees nowadays, is that the NHAI need not be required to spend scarce national resources in the creation of highways, as private enterprise is more than willing and also well able to do this, and have delivered infrastructure of higher quality than what the NHAI was able to do for over 50 years. Perhaps, it is time for the NHAI to morph itself into a different kind of entity playing a slightly different kind of role.

The NHAI can concentrate on the creation of Highways in regions of the country where private enterprise is unwilling or unable to do so, like politically sensitive and security challenged areas. The rest of the Highway building should be entrusted to private enterprise, and the NHAI should play the role of an Administrator of the Highways, rather than the creator of them. My understanding of the role is elaborated below:

Consider this. I recently drove from Bangalore to Chennai, a journey of about 340 kilometers. During this very short journey, I had to stop, get into somewhat long queues of vehicles, and pay small sums of money at no less than 7 toll collection booths, each transaction consuming close to 5-8 minutes to complete. This added a needless 40 to 50 minutes to my journey time, and also contributed to unnecessary irritation and tension, as the toll collectors were generally uncaring about the contemporary requirement of journeys having to be safe, fast and tension free experiences. I do understand also that each stretch of the highway was built by a different investor and thus, each of them was legitimately entitled to revenues generated from the road users. What I am against however - is permitting each of them to repeatedly impede my progress by collecting small sums in payment, delaying me by insisting on exact change and other such inanities.

This is where a new role of the NHAI can be considered. The primary mandate of the NHAI shall remain as the creation and maintenance of Indian Highways, but, instead of directly getting out there and constructing them; I sincerely believe they should rather concentrate on the following:
  •       Contracting out the creation of Highways to the private sector wherever possible, and directly involve itself in the creation of only very critical or financially non-remunerative highways which are required in the national interest.
  •       Defining a contemporary Highway Driving Code and the setting up of a Highway Patrol to very strictly implement the same. This will include clearly defining which vehicles are permitted to use the Highway (banning those very slow moving 3-wheelers, and mini transport vehicles for a start), and for those that are permitted, which lane they are eligible to use, etc. Code of Conduct during an accident, etc.
  •       And finally, the main focus of this article - Collecting the Toll from the road users on behalf of the investors, and depending on how many vehicles use a particular stretch of road, set up a mechanism for making a payment to the concerned investor. Permit me to briefly explain the concept below.

I am not discussing about the existing Smart TAG or On Board Transponder Units. These are used by daily users of the Highways, and is an excellent solution for such users. While the investment in the infrastructure required is really quite high for the TAG system, I’m sure they have been found to be justified over some usage parameters, considering their popularity all over the world. My discussion is centered on improving the road usage experience of occasional Highway users, who have to today, stop and pay cash. My suggestion is that the whole process be made cashless at the Toll Booths. What if all occasional Highway users can buy a NHAI Pre-charged card, for a particular sum, let’s say Rs. 500.00, which can be made available at every store or shop that sells Mobile Telephony Recharge cards. Highway users should then be able to just insert the card into a slot and retrieve it after a few seconds of processing time, and then drive away, saving many precious minutes. Each time that the card is inserted, the following transactions can occur – deduction of the current Toll amount, updating of the Balance in the Card, capture of any other data from the card and also the display of Currency Balance information on the LED screens. In my reckoning, most of the required infrastructure already exists at every Toll Booth, and minimal additional equipment will be required to accept the payment made with the proposed NHAI Cards. If on occasion, the charge in the card is insufficient, the road user should have the option to revert to cash payment mode. If this method of payment is implemented, I’m certain that a large majority of the road users, particularly those who are not technology challenged will gladly adopt this.

The benefits of such a system of pre-collection are manifold. The road users will have a faster, more efficient and less stressful journey, while the NHAI will be the main beneficiary as it would be able to collect a very large sum of money upfront, and will be required to consolidate a weekly or monthly payment settlement to the investors based on the actual usage which will always be lesser than the face value collected for the card. Since the revenue collected is always larger than the payout, the NHAI will also develop a large and attractive financial float, which can be used for funding its highway expansion, technology upgrades, etc. Even the investors will stand to gain much by adopting this system of toll collection as their highway usage efficiency will dramatically increase, the safety of the road users will be hightened and they will also see the reduction of security concerns involved on the collection and handling of large sums of cash at remote locations. They will also be able to minimize the quantum of manpower required to man a toll plaza while increasing the efficiency of the transaction which will drastically increase their Nett Earnings per vehicle. The main benefit to all will be the minimization of leakage, which could occur due to underreporting of traffic by the Booth Collectors, collection of incorrect toll, and other such issues.

Some user friendly features in the Online Interactive Portal that will be necessary to manage customers will be very helpful, like perhaps getting a downloadable Statement of Account on a particular date, which will be useful for people who need to claim reimbursement of expenses. Also, one should be able to recharge the card using the portal by linking up with payment gateways of Credit Cards or Internet Banking. Unused currency in a card should also be refundable by direct Credit into ones’ Bank Account, etc. Needless to say, a portal such as this, which has the ability to garner literally millions of eyeballs, should also lend itself to lucrative advertisement opportunities. The possibilities are endless and very exciting! Soon, we may see one such card being used for many other transactions like Metro Rides, Bus Rides, Purchase of Fuel, and Payment of Fines for infractions caught by the Highway Patrol, etc., as the only issue would be to track the usage of the card and ensure that the correct entity receives the required amount as payment.

I wish and pray that the Management of NHAI will agree that my bullish enthusiasm for such as Card Based Payment system is well-placed and will start thinking along these lines and usher in a very early implementation. I will look forward to the day this happens.

Additional Reading:

Multiple Toll Collection receipts for a short 340 Km journey.

Wednesday, March 21, 2012

India’s new Highways are lawless Banana Republics!


The Highways of yore
The people of India complacently accepted and put up with substandard highways for about 50 years since independence. The highways then used to consist of single and double lane undivided carriageways that were poorly planned, even more poorly executed and was intended to go through every little human habitation along the way when traveling from one major city to another. This meant that road journeys were invariably the last option that any sensible person would consider as they usually turned out to be perilous, long-winded and usually undertaken only during daylight hours, if at all. Obviously, private car owners preferred to stay off them, and the only demographic that really used the highways of yore were the truckers, and they completely ruled the roost there! The larger the truck, the more the driver could dictate the terms on which other highway users were allowed to use them.  An accident or a breakdown in the middle of nowhere usually meant several hours if not days of misery, constantly worrying about becoming a victim of a dacoity or other such life altering experiences.
Considering the fact that India then offered just some 3 or 4 options for cars and 2 options for 2-wheelers, private vehicle ownership was very slim and of those, the numbers willing to risk the perils of a highway journey were few. However, despite the then overwhelming majority of the occupants being truckers and fewer numbers of somewhat slow moving personal vehicles, the driving etiquette on the highways had evolved into a fine art (and art literally in instructions on the rear of all trucks). ‘Use Dippar at Night’, ‘Sound O.K. Horn’, ‘Overtake from Right’ were the popular refrains seen on all trucks, while ‘Power Break’ and ‘Mark I’, ‘Mark II’ and ‘Mark IV’ was all the private car owners had to be satisfied with. Taxi’s loved saying ‘Show Hand Signals’, but that was it. Of course, while it is really not relevant to this discussion, it is difficult to not mention the other messages truckers peppered us with like ‘We Two Ours One’, ‘Small family Happy Family’, ‘God is One’ amongst others spreading the social message of small families or profound theology!
Thus, for the sheer need of ensuring the safety of human life, it was back then necessary to observe some very basic driving rules to avoid being involved in a head-on collision, like driving in a single file, overtaking only when the road curves to the right, the flashing of headlights while doing so, switching on the right turn indicator for a short spell to inform the vehicle behind that it was safe to overtake you, dipping your High Beam while passing oncoming traffic and honking for every conceivable other reason. These had all become the hallmarks of a good highway driver, and anyone who was not aware of these rules of interaction were immediately identified just from the way they drove and dismissed off as ‘City Lubbers’ (by the genteel of course, the truckers preferred ‘Sister Violator’ in Punjabi) and were avoided like the plague on the highways as they were expected to invariably cause disasters on the road due to their untrained driving skills.
Despite all the above, in many ways, driving on the highways in those days was a much more pleasurable experience than driving on our new highways today, due to the strict and wholly voluntary adherence to the above code, unlike now. The number of fatalities on Indian Highways is depressingly the highest in the world despite our not being the most populous country or the country with the largest number of vehicles plying.
The Golden Quadrilateral (GQ) and the NS / EW Corridors
The NDA Government for the first time since independence recognized the value of a good highway network infrastructure and undertook a massive exercise of converting a few of the highways linking the four Metros into modern roadways. The roads were all divided, 4 laned or 6 laned, and built to a very good specification right from the sub-grade development to the final black-topping. Instead of winding their way through every town and village along the way, highways were straightened off and wherever they had to travel through towns, they now took the Arial route via countless elevated roads and flyovers. This has immeasurably improved the quality of the journey as the average speed has close to doubled when compared to earlier and travel times cut down drastically. For instance, driving from Bangalore to Chennai on the old highway used to take close to 8 hours, while now the same journey on the GQ road takes just 5 hours. Of course, the time taken to travel from your home to the highway has gone up manifold, meaning that you still take 8 hours or more for completing ‘home to home’ journeys, but that’s a different story altogether, isn’t it?! Fodder for another article? Perhaps!
So they’re faster, but are they safer?
Absolutely not! Due to the highways being divided, the chances of a head-on collision have diminished no doubt, but the highway user has to contend with many new devils.
With the Indian economy being on the ascendency and incomes constantly going up, there has been an explosion of new cars on the highways. From the grand choice of 4 vehicles, I understand that an Indian customer has an array of over 400 models, each available in 3 or more variants ending up in a mind boggling surfeit of choice. This has contributed a large number of modern, fast and safe cars to the highways, and millions of these are making daily road journeys crisscrossing the country. Unfortunately, this market change seems to have completely eluded the truck buyers and we still overwhelmingly see the same two World War II relics ruling the road. They are seemingly desperately slow, sluggish in response, unbelievably uncomfortable for the drivers and hence unsafe by the oodles for both the drivers and the other road users. This shocking disparity in the type of vehicles now sharing highway space is perhaps the root of the problem.
Another very unique Indian oddity is the way that the villagers have decided that the highway running outside their homes is just an extension of their living rooms. In the past too, roads were used to dry the harvested crop, and used for the transport of everything using animal carts that dictated the speed on that section of the highway. These days, perhaps due to a drastic increase in population, people seem to consider the highway as good living space, with families lounging, walking around in slow abandon, children playing and animals herded on it, pedestrians crossing anywhere they feel like, or even private vehicles parked there. In sections of a highway passing through villages and towns where there is no provision of a service lane, such abuses can occupy one lane of the highway for the length of the village and effectively impede the movement of traffic for that distance.
Further, as mentioned earlier, the trucks that ply on our highways seem to continue to be built on outmoded technologies and evidently under-powered in most cases. Truck drivers apparently have to struggle when their vehicles are fully loaded to make them move smartly, as the act of acceleration and maintenance of a constant speed is quite a challenge. Thus, if they stick to the left lane as they are required to, they will end up constantly having to brake for all the illegal occupants of the road and then repeatedly struggle to again pick up speed and maintain a constant rate of travel, which could throw their entire logistics schedule out of gear making them miss deadlines and run into unhappy clients. Thus, to save themselves the trouble of trying to coax these unyielding machines, they end up avoiding the left lane altogether and illegally stick permanently to the overtaking lane on the extreme right. The truckers being what they are behave in a very obstinate manner and refuse to vacate the overtaking lane despite any amount of honking and flashing of headlights from vehicles behind intending to overtake them. Thus, most dangerously, all other vehicles are forced to overtake these monsters from the left, leading to high levels of anxiety and threat perception while driving and overtaking.
The new highways are unsafe due to several other aspects too. Consider this. If one is driving on a divided highway at a comfortable speed, one should never be surprised if the bumper to bumper distance between the truck in front and your vehicle rapidly reduces for no apparent reason – most often, the truck just wants to make a right turn and brakes to cut speed, but more often than not, as his tail / brake lamps do not function, this is not evident to the vehicle behind. Another shocker is maneuvering around a curve, and suddenly finding a truck or tractor coming on the wrong half of the road towards you. This is experienced by most highway users during almost every journey as truckers and villagers do not want to drive the long way around a divided highway, and think that it is perfectly normal to want to reach an intersection by driving the wrong way for a shorter distance. Thus, it is evident that our highways are quite absurd and fraught with danger unlike expressways due to the presence of ‘At Grade Intersections’, where multi-axle vehicles are permitted to make U-turns and other such inanities. The highway authorities must wake up to the safety problems and urgently remove all intersections and adopt the Exit Lane / Elevated Intersections to replace all ‘at grade’ intersections at the earliest.
Add to this the problem of poorly maintained trucks often breaking down on the highways, and the drivers just leaving them where they have broken down – their contribution to ensuring the safety of the other road users largely consisting of breaking off a tree branch and sticking it into the back of the truck and the placement of small boulders around the broken down vehicle. The boulders are sometimes just left behind when the truck resumes its journey or gets towed due to the utter callousness of the truckers. One reads in the news about fast moving cars just crashing into the backs of stationery trucks illegally stopped / parked on the highways, killing young and promising people with depressing regularity.
Thus, looking at all the problems one encounters on our highways it is easy to conclude that the rules and etiquette of highway driving of the last century have deteriorated and the rule of law all but disappeared. In short, our highways are quickly turning into lawless enclaves like some sort of narrow strip banana republics! Urgent and sustained action is required to abate and reverse this trend and ensure that our highways don’t just look world class, but are indeed so in every manner.
What is the need of the hour?
Now that we have the Highways, we also have to ensure that people use them properly and safely. Of critical and urgent importance in the publishing of a Highway Driving Code, that will clearly spell out the rules that one will have to follow on the Highways, Safety Considerations, Good Highway Etiquette, Concern for the safety of other road users,  and the education of all concerned on the do’s and don’ts of driving on the highways. This needs to be made available extensively by permitting downloads from the net and printed booklets being distributed at every Toll Booth, Driving Schools, amongst others. Vehicles should also be classified depending on the permitted speed of travel into ‘Lane 1 only’, ‘Emergency Vehicle’ and ‘General’. Lane restriction stickers that publish this about the status of a vehicle needs to be introduced, and all vehicles restricted to lane 1 should compulsorily exhibit the sticker in a particular location. The rules have to be very strictly enforced, and any vehicles found to be in violation of any of the above needs to be fined heavily as a deterrent and more serious offenses / repeat offenses should entail the banning of such drivers from driving on the highways.
Safety and survival on the highways will improve drastically if the access to an accident spot by emergency vehicles is totally unrestricted, so that they can reach there within the so-called ‘Golden Hour’. All highways should have designated Emergency Lanes or Hard Shoulders that are never occupied by any other vehicle except those designated as eligible to do so. Other vehicles using and or blocking emergency lanes must be seized and the drivers made to face the full force of the law without fear or favor by the police.
It is being seen more often than not, that most of the highway drivers these days are not only lousy drivers, but also uncouth and cowardly to boot. We see a lot of rash and negligent driving and scant respect being shown to the other road users and courtesy an unexplored realm. In a majority of the cases when a vehicle is involved in an accident, the first impulse of an Indian driver would apparently be to abscond. I am sure that if drivers who cause these accidents stop and ensure that sufficient and speedy medical assistance is rendered, the number of highway related fatalities would drop drastically. Thus, all drivers must be educated on their responsibility towards accident victims by the issuance of a step by step procedure to be followed in case of being involved in an accident. In the event of non-compliance, extremely stringent action needs to be initiated for drivers involved in Hit & Run cases, to make running away from the scene of an accident a complete non-option. Will the registering a case of Attempted Murder be sufficient? I would think so. This is a non-bailable offense and should make every person think a hundred times before he or she absconds.
The ‘let us run’ philosophy perhaps is in vogue due to the perceived inconvenience that one believes that one would have to put up with by facing police investigations and the constant fear of having to bribe them for keeping one’s name and time in the clear. Evidently this impression is a hangover from colonial times and is probably accurate to a large extent, and hence the police will also need to be sensitized to appreciate and minimize inconvenience to persons who have stopped at an accident site and rendered assistance. Those drivers who are directly responsible for an accident, but who had taken all steps to conform to the rule book shall be incentivized by being asked to face a lesser charge, if possible. Third party drivers who render assistance should be complemented and receive a suitable reward or citation which can be recovered from the guilty hit-and-run driver. A strict and zero-tolerance implementation of the above rules should be insisted upon from the police, who also need to be well compensated to ensure that they are not readily susceptible to bribery.
Our highways require lots more Signage than existing, offering more guidance to the users. The highways shall also be laned as per international highway norms, and all guidelines strictly enforced. Our highways should ensure that all safety features like Truck Lay-bye docks, Emergency Parking Bays, Hard Shoulders, Exit Lanes and Merging Lanes are marked out and followed. The highways shall also be better monitored by the placement of more CCTV Cameras and Speed Measuring Devices to ensure that they are constantly under the supervision of the police who are not impeded by jurisdictional black-spots between two district police stations or other problems that currently obstruct them.
Perhaps the time is right for the introduction of a specialized Highway Police Force, which has complete and unrestricted jurisdictional hold over the highways and shall not be restricted by districts or sub-divisions and police stations. I suppose that jurisdiction shall have to be restricted to State borders as per the provisions of the Constitution, but as we are all part of the Indian Union, hot pursuit of drivers on the run should be permitted without any restrictions. Needless to say, this special police force, which is expected to perform the roles of both Traffic and Law & Order Police, would be part of the Armed Constabulary and hence the extensive training and sensitization of such a police force is crucial. Only the brightest and the best of cadets should be offered a place on the Highway Police force, and their hands need to be strengthened by the passing of any number of new laws and by-laws that permit the levy of steep and deterrent fines, license suspensions / cancellations, banning from highway driving, etc.
To conclude, I would like to reiterate that our Highways need to be made safe so that the unacceptably high accident rate is all but wiped out. Accidents, especially involving the death of young and contributing members of society is a huge loss to the nation, both in terms of the expense involved in the treatment, insurance payouts, investigation and prosecution, but also the perpetual loss of the dead persons’ contributions towards the exchequer in his or her lifetime. To improve the survival rate of accident victims, Emergency Assistance Call Points supported by Ambulance Stations and Police Outposts are of critical importance.
The Government should urgently justify the toll collected by making the highways places  of total and complete safety and of law abidance, and reverse the trend that is currently inexorably dragging us towards banana republic-ism.
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